General Terms and Conditions
This English version is a courtesy translation. Only the German version is legally binding.
1. Participants
Guided canyoning tours and events by canyoning erleben are open to anyone who meets the requirements stated in the respective event description.
By booking, each participant confirms – even if another person books on their behalf – that they meet the necessary mental and physical requirements.
Important notes:
- Any change in physical or mental condition during the tour must be reported to the guides immediately.
- Health restrictions must be disclosed unprompted before the tour begins.
- Alcohol, medication or drugs that affect behaviour lead to exclusion (treated as a cancellation on the day of the event).
- The guides' instructions must be followed at all times. Failure to do so may lead to exclusion.
Substitution:
Until the activity begins, the participant may name a substitute, provided that person meets the requirements. The contracting party and the substitute are jointly liable.
2. Terms and conditions for buying gift vouchers online
2.1 Scope
These terms apply to all gift vouchers purchased via www.canyoning-erleben.de.
2.2 Conclusion of contract, payment & delivery
The contract is concluded as soon as the order has been confirmed by email.
Once payment has been received, the voucher is sent as a PDF to the purchaser or to the chosen recipient.
If a voucher has been sent but not paid for, the services may be withheld until payment is made.
2.3 Voucher validity
Unless otherwise agreed, vouchers are valid for 36 months.
2.4 Right of withdrawal
The purchaser may withdraw from the contract within 14 days without giving reasons (in writing; an email is sufficient).
Send your withdrawal to: info@canyoning-erleben.de
2.5 Redemption and payout
- Value vouchers can be redeemed flexibly.
- Any difference in value is refunded.
- Vouchers cannot be exchanged for cash.
2.6 Data protection
Personal data is processed solely to handle the order, in accordance with the German Federal Data Protection Act (BDSG) and the TDDSG.
3. Conclusion of the contract
By registering, the customer makes a binding offer to conclude a contract – for themselves and, where applicable, for everyone else registered with them.
The contract is concluded when the organiser accepts; no particular form is required.
4. Payment
With the booking confirmation, a deposit of 20% is due within 14 days.
The balance must be paid no later than 14 days before the event starts, unless individually agreed otherwise.
5. Our services
The services are as set out in the tour descriptions on the website or in promotional material.
The organiser may change tours if safety or external circumstances require it (e.g. water level, weather, official requirements).
Services already provided are charged accordingly.
If a participant ends the tour early, they bear any resulting additional costs.
6. Minimum number of participants
Tours generally run with a minimum of 4 people, unless stated otherwise.
If the minimum number of participants is not reached, the organiser may cancel up to 7 days before the start or offer alternatives.
Costs such as hotels, holiday leave or visas are not covered.
7. Passport, visa, customs, currency and health regulations
Participants are responsible for complying with all regulations themselves.
Any costs incurred (vaccinations, visas, etc.) are borne by the participant.
8. Changes to services and prices
Changes to services are permitted if they are necessary, not significant and reasonable.
Prices may change if transport costs or exchange rates change.
Tour photos are examples and may differ.
9. Photos & videos during tours
Photos are taken by the guides and used for promotional purposes.
By booking, the participant consents to this use under Section 22 of the German Art Copyright Act (KunstUrhG).
Participants receive their tour photos free of charge.
No guarantee is given for their number or quality.
10. Withdrawal & cancellation terms
You may withdraw at any time before the start (in writing recommended).
Cancellation fees:
- Up to 21 days before: €10 handling fee
- 21–15 days: 25%
- 14–4 days: 50%
- 3–1 days: 75%
- Less than 24 hours / no-show: 100%
For voucher bookings:
No-show → the voucher expires.
11. Organiser's liability
The organiser is liable for:
- careful preparation
- proper execution
- an accurate description of services
- selecting & checking service providers
12. Limitation of liability
Participation is at your own risk.
Damage to property: liability only for gross negligence or intent.
Personal injury: liability only in the event of fault.
13. Duty to cooperate
Participants must report any defects immediately so that they can be remedied.
Failure to report → no entitlement to a price reduction.
14. Increased risk in outdoor sports
Canyoning is an outdoor adventure sport with an increased risk of accidents (e.g. rockfall, flooding, falls, drowning).
Participation is at your own risk and requires personal responsibility and a willingness to accept risk.
In the event of injury in remote areas, rescue & medical care may be more difficult.
Questions about risks:
Phone +49 176 39034686
info@canyoning-erleben.de
15. Invalidity of individual provisions
If individual provisions are invalid, this does not affect the validity of the terms as a whole.
16. Place of jurisdiction
Legal action against Reischmann & Klee GmbH may only be brought at the company's registered office.
Legal action against participants is brought at their place of residence – except for registered merchants or residents abroad.
17. Miscellaneous
We recommend taking out the following insurance:
travel cancellation, accident, health, liability, rescue and baggage.
For group bookings, the person booking undertakes to pass all relevant information on to every participant.