Legal Notice and Privacy Policy

Provider details, disclaimer and privacy policy. This English version is a courtesy translation. Only the German version is legally binding.

Provider details

Information pursuant to Section 5 of the German Telemedia Act (TMG):

Reischmann & Klee GmbH
canyoning erleben
Im Wasen 16
87544 Bihlerdorf

Canyoning Station Allgäu
c/o ICO Center
Im Wasen 16
87544 Blaichach/Bihlerdorf

Julian: +49 176 39034686
Daniel: +49 157 88556822
info@canyoning-erleben.de
http://www.canyoning-erleben.de

Managing director:
Daniel Klee

Shareholders:
Julian Reischmann and Daniel Klee

Tax number: 127/136/20740
VAT ID: DE354816870
Commercial register number: HRB 16516

Professional liability insurance:
SüdwestRing Versicherungsmakler GmbH,
Outdoor business liability 6,000,000.00 euros

Tiroler Bergsportführer Verband
Allianz Elementar Versicherungs-Aktiengesellschaft
Coverage: worldwide

Professional and business liability insurance
R+V Versicherung via the group contract of Trainerversorgung e.V.
Insurer's address:
R+V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden
Sum insured: 5,000,000.00 euros
Coverage: worldwide

Disclaimer

Liability for content

The content of our pages has been created with the utmost care. However, we cannot guarantee that it is accurate, complete or up to date. As a service provider, we are responsible for our own content on these pages under general law in accordance with Section 7(1) TMG. Under Sections 8 to 10 TMG, however, we are not obliged as a service provider to monitor third-party information that is transmitted or stored, or to investigate circumstances that indicate illegal activity. This does not affect obligations to remove or block the use of information under general law. Liability in this respect is only possible from the time we become aware of a specific infringement. As soon as we become aware of such infringements, we will remove the content concerned immediately.

Liability for links

Our website contains links to external third-party websites whose content we have no influence over. We therefore cannot accept any liability for this third-party content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking. No illegal content was recognisable at that time. However, permanent monitoring of the content of linked pages is not reasonable without specific evidence of an infringement. As soon as we become aware of any infringements, we will remove such links immediately.

Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution and any kind of use beyond the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only. Where content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please let us know. As soon as we become aware of any infringements, we will remove such content immediately.

Privacy policy

Thank you for your interest in our website. Protecting your personal data matters to us. Below we explain which personal data we process when you visit our website, for what purposes, and what rights you have.

1. Controller

The controller responsible for data processing on this website is:

Reischmann & Klee GmbH
canyoning erleben
Im Wasen 16
87544 Bihlerdorf
Email: info@canyoning-erleben.de
Phone: +49 176 39034686 / +49 157 88556822

2. General information on data processing

Personal data is any data that can be used to identify you personally. We process personal data only within the framework of the applicable data protection regulations.

3. Hosting and server log files

When you visit our website, the web server automatically collects information and stores it in server log files. This includes in particular:

  • IP address of the requesting device
  • date and time of access
  • page or file accessed
  • amount of data transferred
  • referrer URL
  • browser type and version
  • operating system used
  • name of the access provider

This data is processed to provide the website technically, keep it stable and secure, and analyse errors. Processing is based on our legitimate interest in operating our website securely and reliably.

4. Cookies and consent management

Our website uses cookies and similar technologies. Some of them are technically necessary, while others help us analyse our website, embed content, measure marketing activities or improve what we offer.

For technologies that are not technically necessary, information is only stored on your device, or already stored information accessed, with your consent. You can change or withdraw your consent at any time with effect for the future via our consent tool.

We use a consent tool to manage and document your consent. In particular, consent status, consent ID, timestamp, and information about your browser, device and chosen language may be processed in order to apply your choice technically and to be able to prove it.

You can find more information on data protection at Cookiebot here: https://www.cookiebot.com/en/privacy-policy/

5. WordPress

Our website runs on WordPress. Technically necessary functions may be used that are required to provide, display, manage and secure the website. Where personal data is processed in this context, this is done to provide our online service securely and without technical errors.

6. Google Tag Manager

We use Google Tag Manager to manage and deliver website tags. Google Tag Manager itself is used to embed other services technically and helps us manage tags efficiently from a central interface.

To our understanding, Google Tag Manager itself does not generally create its own user profiles. Where services requiring consent are loaded or controlled via Google Tag Manager, this only happens in line with your consent settings.

You can find more information on data protection at Google here: https://policies.google.com/privacy?hl=de

7. Google Analytics 4

If you have given your consent, we use Google Analytics 4 to analyse and evaluate how our website is used. In particular, information about page views, time spent, interactions, where visitors come from, devices used, browser information, approximate location and online identifiers may be processed.

This processing helps us better understand how visitors use our website and improve our service technically and in terms of content. Google Analytics 4 is only used if you have consented to statistics or analytics technologies.

You can find more information on data processing by Google here: https://policies.google.com/privacy?hl=de

8. Google Ads and conversion tracking

If you have given your consent, we use Google Ads and conversion tracking to measure the success of our adverts and to see whether users carry out certain actions on our website after clicking on an advert.

In particular, information about ad clicks, online identifiers, device information, referrer information, IP address and certain interactions on our website may be processed. The actions we measure may include bookings, enquiries, clicks on call buttons or clicks on WhatsApp buttons.

This processing is based solely on your consent.

You can find more information on data processing by Google here: https://policies.google.com/privacy?hl=de

9. Brevo

We use Brevo to process contact enquiries, for email communication and – where we use it – for other communication and marketing purposes.

If you contact us via a form, make an enquiry or send us data for further processing, your name, email address, phone number, message content and other form data in particular may be processed and passed on to the communication service we use.

This processing is carried out to handle your enquiry, to take pre-contractual steps, to perform a contract or – where applicable – on the basis of your consent.

You can find more information on data protection at Brevo here: https://www.brevo.com/de/legal/privacypolicy/

10. YouTube videos

Videos may be embedded on our website. When you open a page with embedded videos or play a video, a connection to the provider's servers may be established. In particular, your IP address, browser and device information and information about how you use the embedded content may be processed.

Embedded videos may also load further technical resources, such as fonts or stylesheets. This may also involve a connection to the provider's servers.

Unless technically necessary, such content is only embedded on the basis of your consent.

You can find more information on data protection at Google and YouTube here: https://policies.google.com/privacy?hl=de

11. Trustindex / embedded reviews and social media content

On our website we use widgets and embeds to display reviews, in particular Google reviews, and – where used on our website – social media content. When such content is loaded, a connection may be made to the servers of the embedded service or of other technical service providers.

In particular, your IP address, browser and device information, referrer information, usage data and information about the page accessed may be processed.

Unless technically necessary, this content is only embedded on the basis of your consent.

You can find more information on data protection at Trustindex here: https://www.trustindex.io/privacy-policy/

12. Embedded social media content / Instagram

Content from social networks, in particular Instagram, may be embedded on our website. When such content is loaded, a connection to the provider's servers may be established. In particular, your IP address, information about your browser and device and information about how you use our website may be processed.

Unless technically necessary, such content is only embedded on the basis of your consent.

You can find more information on data protection at the embedded services here: https://privacycenter.instagram.com/policy/

13. Booking tool

We use an externally embedded booking tool to handle bookings and enquiries. If you make a booking or enquiry via the booking tool, the data you enter is processed to handle your booking or enquiry.

The data processed may include in particular your name, contact details, booking details, participant details, preferred dates and other information needed to handle the booking.

This processing is carried out to take pre-contractual steps and to perform the contract.

14. Payment methods / bank transfer and PayPal

We currently offer bank transfer and PayPal in particular as payment methods for our services. If you choose PayPal, the data required to process the payment is passed on to PayPal and processed there.

Depending on availability and your choice in the PayPal checkout, other funding sources or payment methods may be used within PayPal, such as PayPal balance, linked bank accounts or direct debit, or a debit or credit card.

This processing is carried out to handle the payment and to perform the contract.

You can find more information on data protection at PayPal here: https://www.paypal.com/de/legalhub/paypal/privacy-full?locale.x=de_DE

15. Contact by email, phone, form and WhatsApp

If you contact us by email, phone, contact form or WhatsApp, we process the data you provide in order to handle your enquiry. This concerns in particular your name, contact details, phone number, email address, the content of your message and any files and other communication data you send.

This processing is carried out to handle your enquiry, to take pre-contractual steps, to perform a contract or for general communication.

Please note that if you contact us via WhatsApp, your data may be processed by the WhatsApp service. We have only limited influence over this processing.

You can find more information on data protection at WhatsApp here: https://www.whatsapp.com/legal/privacy-policy-eea

16. Photos and videos on tours

Photos and videos may be taken during our tours. These may show participants of the tour.

We provide separate information before the tour about the recordings and how we plan to use them. The recordings are used for marketing and advertising purposes, in particular on our website, on social media and in other promotional material, only on the basis of separate consent from the people concerned. Participants are informed about this before the tour and confirm it separately.

Consent can be withdrawn at any time with effect for the future. This does not affect the lawfulness of processing carried out before the withdrawal.

17. Providing photo and video files

We use an external file transfer service to provide photo and video files to participants. When we provide files via such a service or you download files via a corresponding link, your name, email address, IP address, technical usage data and metadata of the transferred files in particular may be processed.

The files are provided to fulfil our services and to deliver tour material. They are not stored permanently but are deleted once the availability period ends or the purpose no longer applies.

You can find more information on data protection at WeTransfer here: https://wetransfer.com/explore/legal/privacy

18. Recipients of data

We only pass on personal data to third parties if this is necessary to provide our website, perform a contract, handle enquiries or carry out bookings, or on the basis of your consent. Recipients may include in particular technical service providers, hosting providers, communication service providers, analytics and marketing service providers, embedded third-party providers and external booking or file transfer services.

19. Storage period

We only store personal data for as long as is necessary for the respective purposes or as required by statutory retention periods. The data is then deleted unless there is another legal basis for processing it.

20. Your rights

Subject to the statutory requirements, you have the right:

  • to information about the data we hold about you,
  • to have incorrect data corrected,
  • to have your data deleted,
  • to restrict processing,
  • to data portability,
  • to object to certain processing,
  • to withdraw consent with effect for the future,
  • to lodge a complaint with a competent supervisory authority.

21. Withdrawing consent

You can withdraw any consent you have given at any time with effect for the future. This does not affect the lawfulness of processing carried out before the withdrawal.

22. Right to object

Where we process data on the basis of a legitimate interest, you have the right to object to this processing at any time on grounds relating to your particular situation.

23. Changes to this privacy policy

We reserve the right to update this privacy policy so that it always meets current legal requirements or to reflect changes to our services.